1. Introduction
ImmigrationAdvisers.nz (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 2020 and the New Zealand Information Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website.
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide, including:
- Contact information (name, email address, phone number) when you enquire about an adviser
- Messages or enquiries submitted through contact forms
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our Website, we may automatically collect technical information including:
- IP address and general location data
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to improve your browsing experience. These may include:
- Essential cookies: Required for the Website to function properly
- Analytics cookies: Help us understand how visitors use our Website
You can control cookie settings through your browser preferences. Disabling certain cookies may affect Website functionality.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our directory service
- Respond to your enquiries and communications
- Improve our Website and user experience
- Analyse usage patterns and trends
- Comply with legal obligations
- Protect against fraud and unauthorised access
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With immigration advisers: When you use our contact functionality to reach out to an adviser, your enquiry details are shared with that adviser
- Service providers: With trusted third parties who assist us in operating our Website (e.g., hosting, analytics)
- Legal requirements: When required by law or to respond to legal process
- Protection of rights: To protect our rights, privacy, safety, or property
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 12 months unless you request earlier deletion.
7. Your Rights Under the Privacy Act 2020
Under the New Zealand Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of any inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
To exercise these rights, please contact us using the details below. We will respond to your request within 20 working days as required by law.
8. Third-Party Links
Our Website contains links to external websites, including those of listed immigration advisers. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.
9. Children's Privacy
Our Website is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
10. International Data Transfers
Our Website may be hosted on servers located outside New Zealand. By using our Website, you consent to the transfer of your information to countries that may have different data protection laws. We take reasonable steps to ensure your information is protected in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Complaints
If you believe we have breached your privacy, you may lodge a complaint with us. If you are unsatisfied with our response, you have the right to complain to the Office of the Privacy Commissioner.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through our About page.